Retail Facilities Management
Keeping your stores running smoothly, so your teams can focus on what matters most – your customers.
Nationwide Coverage
24/7 Response Teams
Self Delivery
Established 1971
Reliable FM for Retail
Retail environments are demanding. High footfall, long opening hours, and the constant pressure to deliver a great customer experience leaves very little margin for things to go wrong. When systems fail the impact is immediate on customers, staff and revenue.
Whether you manage a single store or a national portfolio of sites, the systems behind the scenes need to work reliably, consistently, and without fuss.
We work with some of the UK's biggest retail names, delivering technical FM, drainage and renewable energy services across large, multi‑site estates.
Supporting everything from reactive maintenance to managing PPM programmes, we help retailers keep stores operational, compliant and customer‑ready.
.avif)
.avif)
.avif)
Retail FM is about more than keeping the lights on
It's about protecting the experience your customers have every time they walk through the door, and making sure your teams have an environment they can rely on.
We provide planned and reactive maintenance across retail estate, supported by 24/7 response teams and a self‑delivery model that keeps accountability in‑house. With over 90% self‑delivery, you work with familiar engineers who know your sites, understand your standards and take ownership of performance.
Our dedicated account teams take real ownership of your estate, managing everything from HVAC and electrical systems to water hygiene and building fabric, so issues get resolved quickly and quietly, before they become a problem for your business.
For multi-site retailers, we also offer renewable energy solutions that help reduce energy costs and meet sustainability commitments across a portfolio. With the project management capability to roll out programmes at scale, consistently and efficiently.
Why Retail Organisations choose us
Multi-site expertise
We support FM across more than 10,000 sites nationwide, with the systems and teams to manage even the most complex retail portfolios.
90% self-delivery
You'll always know who's on site with consistent, accountable people who know your stores and take pride in the standard of their work.
24/7 response, 365 days a year
Retail doesn't stop, and neither do we. Our response teams are on hand around the clock, every day of the year.
Dedicated account management
Familiar faces who know your estate, understand your compliance requirements, and take genuine ownership of keeping things running safely.
Planned and reactive maintenance
Delivered to SLA and managed proactively, so issues are resolved quickly and quietly, before they impact your business.
Renewable and sustainability programmes
Designed, installed and monitored in-house, helping you reduce energy costs and meet sustainability commitments across your estate.
Thermatic in numbers
Company established.
Self-delivered services.
Priority callouts in 2025.
Response teams.
UK Coverage.
About us
We're Thermatic. The difference in facilities management.
From HVAC to drainage and renewables, we look after the systems that keep buildings running safely, efficiently and reliably. With a self-delivery first approach operating across more than 10,000 sites nationwide, we work alongside facilities managers and property teams to deliver technical expertise with care and attention.
We're not just a service provider. We’re a partner that treats your estate as if it were our own.
