The Challenge
The programme focused on three key areas:
- Asset visibility – building an accurate picture of M&E assets across all 32 sites.
- Compliance assurance – establishing a clear compliance baseline and identifying where action was needed.
- Investment planning – using reliable asset and condition data to help prioritise future investment.
The verification programme highlighted opportunities to strengthen compliance, particularly around unvented hot-water cylinders.
More importantly, it gave the client a much clearer understanding of its assets and what they needed.
The Solution
Thermatic completed M&E asset verification across all 32 sites, creating detailed asset registers and giving the client a dependable baseline for ongoing maintenance and compliance.
From there, we developed a range of costed maintenance options, covering everything from statutory compliance to critical plant and all serviceable assets.
This gave the client a clear view of its options and the flexibility to balance maintenance requirements against operational priorities, risk and budget.
Where the verification programme identified requirements around unvented hot-water cylinders, we acted quickly. More than 2,000 cylinders were serviced within four weeks, strengthening compliance assurance across the region.
We also combined verified asset information with live maintenance trends and our knowledge of the sites to help the client prioritise capital investment and focus attention where it would have the greatest operational impact.
The Results
The impact was clear, reactive M&E call-outs reduced by 85% during the first year across the 32 sites, the client also had a much clearer understanding of its assets, their condition and where future attention was needed.
More than 2,000 unvented hot-water cylinders were serviced within four weeks, while verified asset information provided a stronger foundation for ongoing compliance, lifecycle planning and investment.
The result is a more planned and informed approach to M&E maintenance, with greater visibility and less reliance on reactive intervention.
Results
85%
Reduction in reactive M&E call-outs
32
Sites asset verified
2,000+
Unvented cylinders serviced in four weeks
